Delivery

When will I get my order?

Every bag is made by hand, so orders within South Africa generally take 5 to 10 working days. This timeframe allows us the time to thoughtfully prepare your order and arrange its delivery.

How much does delivery cost?

Delivery within South Africa is R160.

Will I be able to track my order?

Yes. Once your parcel has been lovingly packed and sent on its way, you will receive an email with your tracking number so that you can follow its journey.

Do you deliver outside South Africa?

We would love to share our pieces with you, wherever you are in the world. If you are ordering from outside South Africa, please get in touch with us before placing your order. We will be happy to discuss the available shipping options with you and find the best way to get your order to you.

Returns and exchanges

What is the return policy?

We want you to be completely happy with your purchase. Should you wish to return or exchange an item, please contact us within 7 days of receiving your order. Items must be returned in the same condition in which they were received, unworn and with all original packaging and tags intact.

Do I get a refund or an exchange?

Either, whichever you prefer. Once your returned bag reaches us and has been checked, we will refund the full purchase price of the bag.

Who pays for return shipping?

The courier costs of returning or exchanging an item are for the customer's account, and the original delivery charge is not refunded.

How do I start a return?

Email us at by.livandbe@gmail.com with your order number and we will take it from there.

Your bag

What are the bags made of?

Every bag is handcrafted from lightweight, durable waterproof poly-canvas, fully lined, and finished with genuine leather. Full dimensions and materials are listed on each product page.

Thank you for your patience, understanding, and support of our small business. Every order is personally prepared with care, and we are so grateful to have you along for the journey.